Founding Customer Success Manager

About the Role

About BolterBolter is an AI agent platform built to help people get real work done, without needing to stitch together multiple tools or spend weeks setting things up.You describe what you need in plain language and Bolter creates and runs agents that can carry out the work end to end. They retain context, remember how you work and can also create real, shareable apps such as trackers and dashboards.Bolter is funded and currently at the validation-sprint stage, working with a small group of high-impact operators. The product already exists. We are now looking for a founding designer to lead a significant redesign and establish the design foundations for what comes next.About the roleAs Bolter s Founding Customer Success Manager, you ll build Bolter s customer success function from scratch. We onboard operators in small batches, and every new member gets support to automate their work. You re that support.Our users are founders, marketers, ops leads, consultants: people who know their business better than anyone and don t write code. You ll sit next to them, understand how they run their work, and help them turn it into blueprints, automated workflows that run the same way every time. There s no book of business to inherit and no playbook to follow. You ll write both.What you ll doConcierge onboarding. Run 1:1 onboarding sessions with every new batch of operators. Your bar: each one leaves their first session with a working automation, not a tour of the product.Blueprint building with customers. Work closely with high-impact operators to map their processes, the way they d brief a new hire, and turn them into blueprints. The best of what you build together feeds the blueprint library that every future user starts from.Retention and value. Make sure every operator holds live, recurring work in Bolter. That s what keeps them. Own check-ins, reactivation and the moment an individual operator invites their team.Voice of the customer. Run the feedback loop: capture wha...