Channel Sales Support Agent

About the Role

<p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</p> <h2>About the role</h2> <p class="whitespace-pre-wrap break-words">Channel Sales Support Agent About the role The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across Europe. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. Who you are You're someone who:</p> <ul class="[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7"> <li class="whitespace-normal break-words">Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift</li> <li class="whitespace-normal break-words">Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people</li> <li class="whitespace-normal break-words">Takes ownership – When you pick up a problem, you see it through to resolution</li> <li class="whitespace-normal break-words">Shows up consistently – Your team knows they can count on you, every time</li> <li class="whitespace-normal break-words">Takes initiative – You spot issues before they're escalated and act without being asked</li> <li class="whitespace-normal break-words">Understands partnership – When your contractors win, you win</li> <li class="whitespace-normal break-words">Brings positive energy – You're professional, approachable, and a pleasure to work with</li> </ul> <p class="whitespace-pre-wrap break-words">What you'll be doing Support &amp; relationship building</p> <ul class="[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7"> <li class="whitespace-normal break-words">Act as the main point of contact for Europe sales teams, responding to inquiries within agreed SLA timeframes</li> <li class="whitespace-normal break-words">Build and maintain strong working relationships with independent contractor sales teams</li> <li class="whitespace-normal break-words">Provide product knowledge, pricing information, sales collateral, and technical guidance</li> </ul> <p class="whitespace-pre-wrap break-words">Coordination &amp; problem-solving</p> <ul class="[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7"> <li class="whitespace-normal break-words">Work with internal teams across the business to resolve sales inefficiencies and remove blockers</li> <li class="whitespace-normal break-words">Identify recurring problems and partner with management to implement lasting solutions</li> <li class="whitespace-norm