VIP User Operation Senior Specialist

About the Role

VIP User Operation Senior Specialist Hong Kong Marketing – Marketing / Remote apply for this job Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Responsibilities Own VIP user lifecycle operations: Lead the strategy and execution of lifecycle operations for high-value and VIP users, covering acquisition, activation, retention, repeat engagement, asset retention, and long-term value growth. Build and optimize VIP user segmentation framework: Develop a comprehensive VIP user segmentation model based on asset size, trading behavior, activity level, and user preferences, and drive differentiated operational strategies for refined user management and optimal resource allocation. Improve VIP user retention and engagement: Enhance VIP user stickiness through membership benefits, exclusive campaigns, loyalty programs, gamification, targeted outreach, and personalized services, with the goal of improving retention, engagement, and repeat activity. Drive VIP conversion and asset growth; Identify growth paths for high-potential users and design mechanisms to improve VIP upgrade conversion, asset retention, product penetration, and overall user value contribution. Design and optimize VIP referral and advocacy programs: Explore referral, invitation, and word-of-mouth growth mechanisms tailored to high-value user segments, driving organic growth and network-based expansio...